Help centerHelp center

Orovion is a healthcare network where anyone can discover people, share knowledge, build meaningful connections and access healthcare professionals through consultations.

Orovion is for everyone. Whether you are a doctor, healthcare professional, medical student, patient, caregiver, or simply someone interested in healthcare, you can be part of the network.

You can discover people and healthcare professionals, build connections, follow profiles, share Posts, Pulses, Case Studies and Research Summaries, explore healthcare knowledge, message your connections and request consultations.

Find the person through Network or search, open their profile and select Connect. Once they accept your request, you become connected and can message each other.

Yes. You can follow someone to stay updated with their activity without sending a connection request.

You can create and share different types of professional content, including Posts, Pulses, Case Studies and Research Summaries.

They are different ways to share healthcare related content. Posts are for general professional thoughts and updates, Pulses are for shorter video insights or updates, Case Studies are for clinical case discussions, and Research Summaries are for sharing research and findings.

Open the Consult tab, select a healthcare professional’s profile, tap Book Consultation, provide the requested details and submit your consultation request.

After receiving your request, the healthcare professional reviews it and selects an available date and time. You will be notified once the consultation is scheduled.

Your payment is refunded. You can also request another consultation through the new request flow.

Your request automatically moves into a new consultation request flow. This can happen up to 3 times. If all 3 requests are rejected, the consultation is cancelled and your payment is refunded.

Yes. Once a consultation is completed, a connection is established between both users, allowing you to continue communicating through messages.

If a consultation reaches the cancellation stage after the allowed consultation requests have been exhausted, the applicable payment is refunded.

Healthcare professionals submit their professional registration details, identity information and liveness verification. The submitted information is reviewed before verification is approved.

A verified profile means the healthcare professional has completed Orovion’s verification process and their submitted professional and identity information has been reviewed.

Yes. You can report a profile or content using the available Report option and select the reason that best describes the issue.

Your report is reviewed against Orovion’s guidelines. Appropriate action may be taken based on the outcome of the review.

Yes. You can block or mute an account to manage how you interact with that person.

Open your profile and select the relevant edit option to update your information.

You can manage your notification preferences through the notification settings available in your account.

Yes. You can update the information that is available for editing through your profile and account settings.

You can contact the Orovion support team through the Help & Support section available in the app and web experience.

Log in to Orovion, tap your profile icon, go to Profile under Account Settings, and click Delete Account. Then follow the on-screen instructions to complete the account deletion process.

Your account enters a recovery period straight away (its length is shown when you delete, and in our Terms). During this period your profile, posts and Pulses are hidden from other users, and you are signed out everywhere. Nothing is erased yet.

Yes. Log in again with the same phone number, Google or Apple account before the recovery period ends, and everything comes back.

Logging in restores your account and its content straight away and cancels the deletion.

The account is archived. It can no longer be restored, and your phone number or Google/Apple account is released so you can create a new account. You can ask our support team to erase your data permanently.