Orovion Privacy Policy

Orovion is a healthcare-focused platform designed to support professional networking, communication, collaboration, education, and knowledge sharing among healthcare professionals, medical students, and general users.

This Privacy Policy applies to all users of Orovion, including:

• Healthcare Professionals
• Medical Students
• General Users
• Visitors interacting with publicly accessible portions of the Platform

The collection, use, storage, and disclosure of information through Orovion are governed by this Privacy Policy and applicable laws.

2.1 Information you provide

Registration information. When creating an account, we may collect:

• Full name
• Phone number
• Email address
• Gender
• Age (General Users)
• Specialization (Healthcare Professionals)
• Degree or program information (Medical Students)

Profile information. Depending on your role, you may provide a profile photograph, cover image, professional headline, biography, languages, education details, workplace information, professional interests, research and publication information, certifications, availability preferences, consultation preferences, and skills or areas of expertise.

Content you create. Information may be collected when you create, upload, publish, or share posts, reels, case studies, research summaries, comments, reactions, messages, feedback submissions, support requests, and uploaded files or media.

2.2 Professional verification information

Healthcare professionals may voluntarily submit information for verification, which may include:

• Professional registration details and registration numbers
• Qualifications and supporting certificates
• Government-issued identity documents
• Selfie photographs submitted for identity confirmation

Verification document retention. Verification documents are collected solely for verification purposes. Following completion of the verification process, verification documents are removed from active verification workflows and are not displayed publicly. Verification status may be publicly displayed through a verified badge where applicable. Medical students and general users are not currently eligible for professional verification badges.

2.3 Transaction information

When you make payments through Orovion, we may receive transaction-related information including payment status, transaction identifiers, purchase records, subscription information, consultation-related payment information, refund information, and billing history.

Orovion does not receive or store complete payment authentication credentials such as:

• Debit card PINs
• Credit card PINs
• CVV numbers
• UPI PINs
• Net banking passwords

2.4 Automatically collected information

When using the Platform, certain technical information may be collected automatically, including device type, device identifiers, operating system, browser information, application version, IP address, usage logs, session information, error reports, security logs, and interaction events. This information helps maintain platform performance, reliability, and security.

Provide services. Create and manage accounts, authenticate users, display profiles, deliver platform features, enable networking and communication, and support professional verification.

Improve platform functionality. Personalize user experiences, recommend content and connections, improve platform performance, and develop new features.

Communications. Deliver OTP verification, send notifications, security alerts and account updates, and respond to support requests.

Security. Detect abuse, prevent fraud, protect platform integrity, investigate suspicious activity, and enforce platform policies.

Legal compliance. Comply with legal obligations, respond to lawful requests, and protect users and Orovion.

Users can control profile visibility through platform settings.

Public profiles may display your name, profile photo, headline, professional information, public content, and activity visible under platform settings.

Private profiles restrict access according to privacy settings configured by the user. Certain information may remain visible for identification and networking purposes.

Orovion provides features including direct messaging, connection requests, notifications, professional networking interactions, and calling features (where available). We process communication-related information necessary to provide these services.

Professional verification is available only to eligible healthcare professionals. Verification may require submission of registration information, qualification details, supporting documents, and identity verification information.

Verification confirms only that information submitted through the verification process has been reviewed according to Orovion procedures. Verification does not constitute:

• Medical licensing
• Professional accreditation
• Endorsement
• Clinical competency certification
• Employment verification

Orovion reserves the right to approve, reject, suspend, revoke, or request additional information during verification reviews.

Orovion may offer paid features, subscriptions, professional services, consultation-related transactions, or other paid offerings through the Platform. To facilitate secure payment processing, Orovion uses trusted third-party payment service providers, including Razorpay.

When you initiate a payment through Orovion, certain information may be shared with payment processors, including your full name, contact information, transaction amount, billing information, payment status, and transaction identifiers. Payment information is processed directly by payment providers according to their own privacy practices, security controls, and legal obligations. Orovion does not store complete payment authentication credentials.

Payment security. We work with payment providers that implement industry-standard security controls. Payment processing remains subject to the practices and policies of the applicable payment provider.

Refunds and billing. Refunds, cancellations, subscription charges, consultation fees, service charges, and billing disputes are governed by applicable payment, billing, and refund policies.

Third-party payment providers. Current payment providers may include Razorpay. Payment providers may change from time to time and updates will be reflected in this Privacy Policy where required.

We do not sell personal information. Information may be shared with:

Service providers. Trusted providers assisting with cloud infrastructure, data storage, authentication, analytics, notifications, security monitoring, customer support, and payment processing.

Legal authorities. Where required by law or where necessary to comply with legal obligations, respond to lawful requests, protect users, protect platform integrity, or investigate misuse.

Business transactions. Information may be transferred during mergers, acquisitions, corporate restructuring, or asset transfers, subject to appropriate safeguards.

Orovion may use analytics services and internal monitoring tools to understand platform usage, feature adoption, user engagement, system performance, and product effectiveness. Analytics data helps improve platform quality, reliability, and user experience.

As of the effective date of this Privacy Policy:

• Orovion does not use user content to train artificial intelligence models.
• Orovion does not use private messages for AI training.
• Orovion does not use verification documents for AI training.

If this changes in the future, users will be notified through updates to this Privacy Policy.

Information is retained only as long as reasonably necessary to:

• Provide services
• Maintain security
• Comply with legal obligations
• Resolve disputes
• Enforce platform policies

Retention periods may vary depending on information type and applicable legal requirements.

Users may request account deletion through account settings. Following deletion:

• Accounts enter a soft-deleted state.
• Access is restricted.
• Public visibility is removed where applicable.

Recovery period. Users may recover their account by signing in using the same credentials within six (6) months.

Permanent deletion. If no recovery occurs during the six-month recovery period, account data may be permanently deleted according to Orovion retention procedures.

Subject to applicable laws, users may have the ability to:

• Access information
• Correct information
• Update profile details
• Manage privacy settings
• Request deletion
• Control communication preferences

Requests may be subject to identity verification and legal requirements.

Orovion implements technical, administrative, and organizational safeguards designed to protect information. These measures may include:

• Secure authentication
• Access controls
• Encrypted data transmission
• Security monitoring
• Fraud prevention systems
• Verification review controls

No security system can guarantee absolute protection against all risks.

Orovion primarily operates within India. However, some service providers may process information in other jurisdictions. Where such transfers occur, reasonable safeguards will be implemented consistent with applicable legal requirements.

Orovion may support professional discussions, educational content, case studies, research summaries, and healthcare-related knowledge sharing.

Users remain solely responsible for complying with all applicable professional, ethical, confidentiality, and legal obligations.

Orovion is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from individuals under the minimum age requirement. If we become aware of such collection, appropriate steps may be taken to remove the information.

Orovion may update this Privacy Policy periodically. Material changes will be communicated through the Platform or other appropriate channels before becoming effective. Continued use of Orovion after changes become effective constitutes acceptance of the updated Privacy Policy.

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Orovion Support
Email: support@orovion.com · hello@orovion.com
Phone: +91 80042 27370
Address: Varanasi, Uttar Pradesh 221010, India